We want you to be completely satisfied with your N.E.R.D. experience! Our policies are outlined below to ensure a positive experience for all of our customers:

  • Since we are selling story lines, puzzles, and their solutions, there can be NO REFUNDS on any product. If you have any questions about whether a product is right for your location, please email us before ordering.

  • Once you become a valued customer, we will be happy to provide ongoing customer support to answer any questions you have about the puzzles.

  • Once you've purchased a product, the puzzles series is yours to use as you wish: intact, in part, or modified to suit your facility.

  • To avoid duplicity in the marketplace, your purchase entitles you to use the design at one location only. Email us and we will be happy to inform you of specific markets currently using our designs.

  • Every game comes with a territory of about a 3 hour drive to protect your investment.

  • We strive to make our designs 100% safe for players and employees. By purchasing a product, you agree that we can not be held responsible for any accidents that occur at your facility in the construction or implementation of our puzzle series.

  • Customers do not have permission to re-sell any NERD products. Since we at NERD protect our customers' territories, we ask our customers to do the same by not selling our products, which could create an infringement on an existing territory.

All prices are in US dollars.

All creations are ©2019 New Escape Room Designs, LLC